Integrated Workplace Support
Managing and operating workplace logistics is a team sport. It takes a lot of behind the scenes coordination, planning and talent to keep offices running smoothly and efficiently. Sustained workplace integration and success is only as good as the teams who power it.
STEELE’s Integrated Workplace Support Teams (IWS) offer strategic solutions for managing your logistical operations and business needs to help you achieve maximum performance and effectiveness, improve occupant support and satisfaction, and optimize the use of resources to ensure sustainability so you can receive the highest return on your workplace investment.
The logistical and operations support functions of Integrated Workplace Support teams are the backbone of any successful and rapidly changing workplace. At its core our IWS teams are committed to helping your employees thrive by focusing on four distinct strategic principles.
INTEGRATION
PERFORMANCE
SUPPORT
OPTIMIZATION
Customer Service Management
Integrated Workplace Support is not a set of tools, administrative support, or reactive triage. It’s an innovative and strategic approach to managing operations and logistics through the very best customer service management. Our IWS customer service management offerings include:
RESOURCE MANAGEMENT
Business Partner Liaison
IT/AV Support
Office Supplies
Equipment and Property
Purchasing and Inventory
Tenant Services
Space Concierge Systems
PERFORMANCE MANAGEMENT
Customer Satisfaction
Datamining
Benchmarking
Metrics & Measurement
Focus Groups & Surveys
Evaluation & Analytics
Dashboard & Reporting
PLANNING, MONITORING & CONTROL
Strategic Planning
Process Improvement
Forecasting
Scalable Business Modeling
Industry Standards
Best Practices
Occupancy Planning
SUSTAINABILITY MANAGEMENT
Communications
Employee Engagement
Templates & Materials
Job Aids & Guidance
Training
Operating Procedures
Surge Support
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